01
Submit a complaint
Complaints can be sent to support@secret-vibe.com or by post to Stationsstraat 88, 6114 GE Susteren, Netherlands.
Include name, e-mail, order number, description, evidence and desired solution.
02
Response
SecretVibe aims to respond substantively within 14 days. If more time is needed, the customer will be informed.
03
Mediation
ValuedShops mediation: https://www.valuedshops.com/knowledge-base/consumers/dispute/.