Contact
Contact us
Do you have a question about SecretVibe, an order, returns, privacy or our customer support? This page contains our company details and contact options.
Feel free to contact us
We usually respond within 24–48 hours on business days. For order-related questions, please include your order number if available.
How can we help?
- General questions about SecretVibe
- Questions about orders, shipping and payment
- Returns, right of withdrawal and hygiene policy
- Privacy, complaints and customer support questions
Company details
- Legal company name
- Nandori E-Commerce
- Webshop
- SecretVibe
- Address
Nederland- General email address
- info@secret-vibe.com
- Support
- support@secret-vibe.com
- Phone / WhatsApp
- +31 6 84780270/WhatsApp
- Dutch Chamber of Commerce number
- 99895897
- VAT ID
- NL005416138B47
- Response time
- On business days, we usually respond within 24–48 hours. During weekends and public holidays, a response may take a little longer.
Contact
Send a message
Legal information
Legal information
Our terms, privacy statement, returns information and complaints procedure are available through the legal pages.
Complaints or disputes
Complaints or disputes
Do you have a complaint? Please contact our support first. We handle complaints carefully and try to find a suitable solution together.
Customer support
Do you have a question about the customer support?
Questions about the community area, rules or membership can also be sent here.