Business
Business name: Nandori E-Commerce.
Webshop / trading brand: SecretVibe.
Registered address: Stationsstraat 88, 6114 GE Susteren, Netherlands.
Chamber of Commerce / KVK number: 99895897.
VAT identification number: NL005416138B47.
Website: secret-vibe.com.
Contact
General enquiries: info@secret-vibe.com.
Customer support: support@secret-vibe.com.
Orders: orders@secret-vibe.com.
Privacy requests: privacy@secret-vibe.com.
Legal enquiries: legal@secret-vibe.com.
Phone / WhatsApp: +31 6 84780270.
Telephone availability: Monday through Friday, 10:00–17:00 Netherlands local time. Customer emails are answered within 24 hours on business days.
External services
SecretVibe uses external providers for hosting, authentication, database, e-mail, payments, accounting, logistics, fulfilment and security.
Payments are processed by the payment provider shown during checkout. SecretVibe does not store full payment-card details.
Complaints and mediation
Complaints can be sent to support@secret-vibe.com or by post to Stationsstraat 88, 6114 GE Susteren, Netherlands.
ValuedShops mediation: https://www.valuedshops.com/knowledge-base/consumers/dispute/.